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Home > Privacy Policy

Privacy Policy Statement
Last Updated: 04/24/2015
This is the website of MSC Industrial Supply Co. (the "Site").
We are committed to protecting and respecting your privacy in accordance with the Data Protection Act 1998 and other applicable laws.
Our postal address is
7 Pacific Avenue
West Midlands
WS10 7WP

We can be reached via e-mail at customerservice@mscdirect.co.uk
or you can reach us by telephone at 0800 66 33 55.

We are committed to protecting and respecting your privacy in accordance with the Data Protection Act 1998 and other applicable laws.

This Privacy Policy (the "Policy") sets out how personal data and other visitor information is collected, used, and shared by MSC Industrial Supply Co. and our advertising partners and affiliates on the Site and through other means, including through sweepstakes and other promotional programs and directly by our customer service department. Please read the following information carefully regarding how we collect information and how we may use and share it. By your use of this Site, you consent to this Policy. If you feel that we are not following this Policy, please contact us.

For the purpose of the Data Protection Act 1998, the data controller is MSC Industrial Supply Co.

Information We May Collect From You

We may collect personal data about you and your browsing history, and other information regarding your usage of the Site, including without limitation:

  • Customer name
  • Email address
  • User ID and password
  • Billing address and telephone number
  • Shipping address and telephone number (if different from billing address)
  • Job title
  • Company Registration Number / VAT Number
  • Credit card information (optional)
  • Birth date
  • Cookies
  • Viewing history
  • Web preferences
  • Purchase history
  • IP address
  • Location data
  • Operating system
  • Browser type
  • Other information needed to provide access to the Site's applications or MSC Industrial Supply's provision of products and services to you

We may also collect information volunteered by you, such as e-mail addresses, survey information, site registrations, details of transactions you carry out through our website and information regarding the fulfillment of orders. If you contact us, we may keep a record of that correspondence.

Our email communications will sometimes include "refer a friend" functionality that allows the recipient to forward the email to a peer. In these cases, the referrer's personal data is not disclosed and only the referral's email address is collected.

You consent to your information being collected, used, disclosed and stored by us and our partners and/or affiliates, only as described in this Privacy Policy and our Website Terms of Use.

Cookies, Beacons, and other Technology

A Cookie is a small file stored on your computer by a website to give you a unique ID (each, a "Cookie"). We use Cookies to track visitors to this Site, to recognize customers in order to present more personalized content and provide persistent login functionality, to improve and enhance a visitor's experience on the Site and to advertise and market our products and services, including by targeting specific or promotional offers to you. Cookies are also used to assist us in improving the performance or usability of the Site.

Our Site may also use a technology called "web beacons" or "tracking pixels." These may also be referred to as "Action Tags," "Clear GIFs" or "Web Beacons" or "Web Bugs." This technology, which may also involve the use of Cookies, allows us to monitor activity on the Site and to understand which pages you visit on our Site. These tracking pixels allow us to understand the effectiveness of our advertising and marketing and are used to help us optimize and tailor our Site for you and other future website visitors, as well as to recognize users by accessing Cookies for the use and purpose noted above. In addition, Web Beacons allow us to know whether or not you received and opened our emails to you.

MSC offers the ability for users to disable or Opt-Out of Third Party Cookies. If you would like to Opt-Out, click the Opt-Out link below. PLEASE NOTE: If you erase or otherwise alter your browser's cookie file (including upgrading certain browsers) or utilize a different computer, you may need to return to this page and perform this process again.


If at any time, you would like to re-enable third party cookies, you can return to this page and click the Opt-In link below.


Setting your Browser's Cookie Preferences
Most browsers are initially set to accept cookies. However, you can adjust your computer browser settings so that you are informed when a Cookie is being placed on your browser. You can also set your browser to decline or accept all Cookies. However, you must accept Cookies if you need to access pages on the Site that enable you to review or use your confidential account information. These Cookies are essential for Site administration and security.

IMPORTANT NOTE: If you configure your computer to block or erase Cookies, you will not be able to use all or certain parts or features of this Site.

Newer browsers provide sophisticated controls for accepting or rejecting Cookies, including the ability to notify you when your browser encounters a Cookie at a website. Refer to your browser or ISP's Help feature to find out more about how to set these controls. Use the links below to find the latest versions of popular browsers:

Google AdWords

This website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven't completed a task on our site, for example using the contact form to make an inquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone's past visits to the Site. Of course, any data collected will be used in accordance with our own Privacy Policy and Google's privacy policy. You can set preferences for how Google advertises to you, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.

How We Use Your Data

We use information held about you, including through the use of Cookies, to carry out our obligations arising from any contracts entered into between you and us, to improve the Site, to ensure that the content from our site is presented in a manner that suits you, to allow you to participate in interactive features of our Site when you choose to do so, to notify you about changes to our Site, as well as for other marketing purposes permitted by law. We may provide your personal data and other visitor information as described below under "How We Share Your Data."

We may offer you during your registration on this Site, or through future email, the opportunity to receive offers and information about products and services that we believe may be of interest to you. If you do not want to receive any of these email offerings or information, you may opt out from such receipt at any time by:

If you supply us with your postal address on-line you will only receive the information, goods or services for which you provided us your address.

Persons who supply us with their telephone or fax numbers on-line may receive telephone or fax contact from us with information regarding new products and services or upcoming events. If you do not wish to receive such telephone calls or fax notices, please let us know by calling us at the above telephone number.

How We Share Your Data

From time to time, we provide personal data, such as customers' or other Site visitors' product purchases and Site browsing patterns, to suppliers who are interested in knowing who is viewing their offerings.

We occasionally make your personal data, such as your name and address, available to reputable companies and organizations whose products and services might be of interest to you.

We contract with a third party data collection and reporting service to collect and analyze information regarding customers and other Site visitors and their use of the Site. The third party service may store data or use Cookies on our behalf to collect such information. The third party service is contractually prohibited from using information obtained in the course of providing these services to us in any manner other than solely for our business purposes and as agreed to by this Privacy Policy.

We also provide customers' names, addresses and product purchase information to a third party service provider with whom we contract to profile customer purchasing behavior. This information is used to help us improve our offerings. This third party service provider may also supply this information to third parties for a fee.

We may engage other companies to perform functions on our behalf, such as maintaining the Site, providing services related to the Site, collecting information, sending and receiving electronic mail and other functions related to our business and services (collectively, "Site Vendors"). In order to provide these services, the Site Vendors may receive, or have access to, your personal data. We will only provide to Site Vendors, or otherwise make accessible, information reasonably necessary to perform their duties and we will take steps to obligate our Site Vendors to safeguard your personal data, and refrain from using it for any other purpose.

Finally, we may disclose your personal information to third parties in the following circumstances:

  • We may disclose your personal information to any member of our group (including our subsidiaries, our ultimate holding company and its subsidiaries as defined in section 1159 of the UK Companies Act 2006).
  • If we are under a legal obligation to do so or in order to enforce or apply our terms and conditions of use or to protect the rights, property, or safety of MSC Industrial Supply Co., our customers, or others.
  • If we sell or buy any business or assets, in which case we may disclose your personal data to the prospective buyer or seller of such business or assets.
  • If MSC Industrial Supply Co. or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers may be one of the transferred assets.

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. MSC Industrial Supply Co. will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.


We always use industry-standard encryption technologies when transferring and receiving personal data exchanged with our site. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our Site. The Site currently uses a 128-bit SSL (secure socket layer) for the encryption of transactions, including encrypting all of your personal information, including credit card number, name, and address. Please remember, however, that you are responsible for maintaining the secrecy of your user IDs and passwords and absolute security on the Internet cannot be guaranteed.

Your Rights

Customers may prevent their information from being used for purposes other than those for which it was originally collected by writing or e-mailing us at the above address.

Upon request we offer users of our site the ability to have inaccuracies corrected in information we store. You can have this information corrected by updating your profile in the My Account section of the web site or contacting us at the above telephone number or email address.

The Data Protection Act 1998 gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a small fee to meet our costs in providing you with details of the information we hold about you. To request access to your personal information, please use the contact details provided.

Third Parties

Our Site may from time to time contain links to and from other websites. If you follow a link to any of these websites, please note that these websites will have their own privacy policies and that we do not accept any liability or responsibility for these policies. Please check their policies before submitting personal data to these websites.

Changes To Our Privacy Policy

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our site periodically. Any changes we make to our privacy policy in the future will be posted on this page. Your continued use of the Site will constitute your acceptance of such changes.


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