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Privacy Policy Statement
Last Updated: 01/02/2012
This is the website of MSC Industrial Supply Co
We are committed to protecting and respecting your privacy in accordance with the Data Protection Act 1998 and other applicable laws.
Our postal address is
7 Pacific Avenue
West Midlands
WS10 7WP

We can be reached via e-mail at customerservice@mscdirect.co.uk
or you can reach us by telephone at 0800 66 33 55.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following information carefully regarding your personal data and how we will treat it.

Information We May Collect From You

We may collect aggregate information on what pages you access or visit, user-specific details on what pages you access or visit, traffic data, location data and other communication data whether whether this is required for our own billing purposes or otherwise. We may also collect information volunteered by you, such as e-mail addresses, survey information site registrations, details of transactions you carry out through our website and information regarding the fulfillment of orders. If you contact us, we may keep a record of that correspondence.

The information we collect is used to improve the content of our website, to customise the content and/or layout of our pages for each individual visitor and used to notify you about updates to our website. This information is not shared with other organizations for commercial purposes.

IP Addresses

For each visitor to our website, our web server automatically recognises only the visitor's domain name, but not the e-mail address. We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This does not identify any individual.


Our website uses cookies to store your preferences, record session information such as items in your shopping basket, record user-specific information on what pages you access or visit and record past activity on our site. This enables us to provide a better service when you return to our site, to customize web page content based on your browser type or other information that you provide, and to display product promotions that we think would be of interest to you.

  1. Strictly Necessary Cookies

    These cookies enable web services you have specifically asked for. For those types of cookies that are strictly necessary, no consent is required.

    These cookies are essential in order to enable you to move around the Website and use its features. Without these cookies, services you have asked for such as shopping baskets, remember me, or pricing cannot be provided.

  2. Third Party Cookies

    Third party cookies collect anonymous information on the pages visited. By using the Website, you agree that we can place these types of cookies on your device.

    These cookies collect information about how visitors use the Website, such as which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the Website works.

MSC offers the ability for users to disable or Opt-Out of Third Party Cookies. If you would like to Opt-Out, click the Opt-Out link below. PLEASE NOTE: If you erase or otherwise alter your browser's cookie file (including upgrading certain browsers) or utilize a different computer, you may need to return to this page and perform this process again.


If at any time, you would like to re-enable third party cookies, you can return to this page and click the Opt-In link below.

Information Analysis

We contract with a third-party service provider (Coremetrics) to collect and analyse information regarding our customers and their use of this site. Coremetrics may store data or use cookies on our part; however, we do not share information that would enable them to identify you individually. Their purpose is to provide MSC Industrial Supply Co with information that may better help us tailor the products and services we offer on our site, so that we may continue to refine and improve the site for our customers. We do not allow Coremetrics to collect any credit card, user name or password information, and they are contractually prohibited from using the data that they collect for us in any manner other than solely for MSC Industrial Supply Co's business purposes. To learn more about Coremetrics as well as how to opt out of this service, please click here.

How We Use Your Data

We use information held about you to carry out our obligations arising from any contracts entered into between you and us, to ensure that the content from our site is presented in a manner that suits you, to allow you to participate in interactive features of our service when you choose to do so and to notify you about changes to our service.

If you supply us with your postal address on-line you will only receive the information, goods or services for which you provided us your address.

Persons who supply us with their telephone or fax numbers on-line may receive telephone or fax contact from us with information regarding new products and services or upcoming events.

If you do not wish to receive such telephone calls or fax notices, please let us know by calling us at the above telephone number. If you do not want to receive e-mail from us in the future, please let us know by updating your e-mail preferences in the My Account section of the web site.

We do not partner with or have special relationships with any ad server companies.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our site periodically.

Upon request we offer users of our site the ability to have inaccuracies corrected in contact information. You can have this information corrected by updating your profile in the My Account section of the web site or calling us at the above telephone number.

Disclosure of Your Information

We may disclose your personal information to any member of our group (including our subsidiaries, our ultimate holding company and its subsidiaries as defined in section 1159 of the UK Companies Act 2006). We may disclose your personal information to third parties in certain circumstances including but not limited to:

  • If we are under a legal obligation to do so or in order to enforce or apply our terms and conditions of use or to protect the rights, property, or safety of MSC Industrial Supply Co, our customers, or others.

  • If we sell or buy any business or assets, in which case we may disclose your personal data to the prospective buyer or seller of such business or assets.

  • If MSC Industrial Supply Co or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers may be one of the transferred assets.

We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site. Credit card numbers are not saved unless you choose to save them and your credit card number is encrypted when saved for future use.

If you feel that this site is not following it's stated information policy, you may contact us at the above address or phone number.

Your Rights

Customers may prevent their information from being used for purposes other than those for which it was originally collected by writing or e-mailing us at the above address.

Our site may from time to time contain links to and from other websites. If you follow a link to any of these websites, please note that these websites will have their own privacy policies and that we do not accept any liability or responsibility for these policies. Please check their policies before submitting personal data to these websites.

Changes To Our Privacy Policy

Any changes we make to our privacy policy in the future will be posted on this page.


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