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Customer Testimonials

“I would like to pass on a few words about the excellent customer service I have experienced when speaking with different people at your company. They are very friendly and produce a very fast turnaround with any questions asked. I have dealt with many people since we started using you to supply our needs for tools and equipment. I have dealt with many different guys and girls and they have all been first class. A pleasure to deal with and a lot better than what I am used to - Thanks”

Jamie Martin, XTC Mechanical Maintenance

“Thank you for taking the time today to show us around the Wednesbury site. I have to say that I am fortunate to have visited many sites across the UK and in Europe in a number of market sectors, the whole experience was enlightening and the phrase used "heart of MSC" had great relevance. Everyone we met had a positive and clear vision of exactly what their role was and it was clear how this fitted the overall objectives of the company. Thank you for the hospitality, I have no doubt that as we continue to grow, your services and products will be utilised to their fullest extent. ”

Andrew Perkins, Metelec ltd

“Thank you very much for the drill recommendation, it's working out really good and I will definitely buy more from the Hertel Range. We have now managed to drill over 200 holes, in high temp stainless, with just one 2.1mm carbide drill and it's still going strong!”

Mike Murphy, Wren Turbines

“Working with MSC has helped us to drive down cost solutions. MSC took the time to review our processes and looked into our regular used items. After looking into our business needs they recommended a vendor management programme. The implementation of this solution has not only saved us time and paperwork but has also reduced the long lead times we were experiencing. The ability for customised reporting has also allowed us to capture the correct use of stock and make adjustments and savings where necessary. This lean process has been a great benefit to the purchasing department and the facility can work efficiently, without the worry of stock replenishment.”

Catherine McIntyre, GEA Searle, Fareham

“Since we’ve introduced the vending machine from MSC, we have reduced our monthly spend considerably”

Mike Kirby, Allied International UK Ltd

“The vending solutions from MSC has given me control on stock usage and each individual is accountable for what they take. It’s also given me more time, to see to other matters, instead of having to place orders every time a tool needs replacing. The MSC vending machine also helps our budget control and cost of jobs. Each item is allocated to a certain job therefore you get a true reflection on what each job has cost.”

Eddie Hardman, Pentland Precision Engineering Ltd

“MSC are a delightful company to deal with, their staff are always happy to help with any requirements I have and always try to find better deals when I order. Our account manager will go to extra lengths to suggest or source products if MSC do not stock them already.”

Mathew Lloyd, Trade magic

“The customer service is exemplary. My representative is one of the most helpful and polite people I have ever spoken to in my buying career. They go beyond the call of duty to help me, they also know the products very well. The technical sales team always find me the product I am looking for. I would not choose another supplier over MSC. Thank you for making my purchasing life easy”

Clementine Di Lauro, Roscomac

“A big thank you to you and your sales team. The new products were delivered as promised and DPD collected the returns. I really appreciate your efforts and outstanding customer service.

Ken Wood, Oldham Engineering ltd

“Our sales representative has been most helpful during the time we have used you instead of our old supplier. You have helped regarding delivery dates, matching prices or finding the exact product I was looking for, despite not having a product code.”

Kim Collins, Copsey Engineering


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