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Our Customer Service Promise
We want to provide you with services that are easy to access and give you a choice of ways to contact us. It should feel like we care, that we value you as a customer and that we deliver what we say we will.

We're easy to do business with

  • We're the only industrial distributor to offer 1hr delivery slots on a next day delivery service.
  • Place your order by 6pm over the phone or by 7pm on the web and we'll send your items the same day.
  • We offer a no quibble returns policy on catalogue items - we'll even collect it from you FOR FREE.
  • We turn your quote around for non-catalogue items within 4 hours.
  • We answer your call, on average, in 7 seconds.
  • We respond to every written, email or fax enquiry within 2 hours.
  • We offer a 15 minute pick up service - phone your order through to our free-phone number and your order will be ready for collection in 15 minutes.
  • We'll endeavour to resolve any issues raised with us on the same day.

We have expert services

  • Our technical team is here to assist you with all of your technical, application and product challenges. We offer free advice, from the industry's best engineers, either face to face or over the phone.
  • Our Competitive Advantage programme, delivers breakthrough productivity improvements, lowering overall tooling spend. Its vending programme delivers measurable results, fast; on average saving you 15% on your product spend.
  • Our Application Optimisation programme has completed hundreds of cost saving tests - collectively saving those customers millions of pounds.

We're competitive

  • We're price and economy conscious and offer a range of unbeatable deals - we're confident you won't find the same deal or price on these products anywhere else.
  • We offer value for money and even guarantee some of our prices - if you can find those products cheaper elsewhere - we'll match the price! *

We have the products you need

  • We have over 90,000 items from leading brands, in stock, making our product range the biggest in the Industry.
  • Our products range from cutting tools to maintenance products - our multi-brand selection means we have the tools you need at the price you want to pay.

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