Contact Us

Contact Centre and Customer Services: 

Monday to Thursday: 8:00 am – 6:00 pm 

Friday: 8:00 am – 5:30 pm

Saturday and Sunday: closed 

Sales Counter:

Monday to Friday: 8:00 am – 4:00 pm

Saturday and Sunday: closed 

E-mail directory:


0800 66 33 55 

0121 505 9500

Postal address:

MSC Industrial Supply Co,

7 Pacific Avenue,


West Midlands,

WS10 7WP 

Ordering details:

Website: Order online before 7 pm and receive next working day delivery* 

Contact Centre: Place your order by phone or email before 6 pm for next working day delivery*

Technical: Our Technical Team can support you on any aspect of our product offering

Sales counter: Call or click & collect your order within 20 minutes

Customer Service: Here to answer any enquiries about your orders

*In-stock items only and geographical restrictions also apply 


We love to hear your feedback

At MSC, we take pride in our exceptional service and solutions and take every opportunity to continually improve. Every customer comment and review is important to us. If you would like to have your say and share your feedback with us, please use the space below.