Shipping & Delivery

Everything you need to know about our shipping and delivery service

From extended ordering hours to 'next working day' delivery, our shipping and delivery process aims to make everything easier for you and your business. We offer you a choice on delivery so you can get your products when you need them, without delays.  
Order online by 7pm and get your products delivered the next working day as standard.  
Find out more about our delivery options below.   

Our Delivery Options 

From extended ordering hours to timed delivery service, we have delivery options to suit you: 

  • Extended ordering hours: All orders for stocked items placed by phone or email before 6pm Monday to Thursday and 5.30pm Friday or ordered online before 7pm are dispatched the same working day.  
  • Standard next working day delivery: All orders are delivered before 5.30pm. Geographical and product restrictions may apply.  
  • Timed delivery service: With our delivery service you can upgrade to time guaranteed*. The options are Standard Next Working Day Delivery, Next Working Day Pre 10.30am or 12.00pm and Saturday. *Carriage charges apply 

Your One-Hour Delivery Window

We provide you a one-hour window via e-mail so you can know when to expect your delivery. If the date doesn’t work for you, then you can email back to change it to an alternative day, choosing from a predefined list of options.  
We will also send you a notification when your order has been dispatched, which you can track at any time via the DPD website.  

Need Your Order Now?

At MSC, we are here for you when you need us, which is why we offer two ways for you to get your goods urgently.  

  • Our same-day courier service: Call our Customer Service Team on 0800 66 33 55 for a same-day price and estimated delivery time.  
  • Collect from our sales counter: Orders phoned or emailed through will be ready for collection within 15 minutes with MSC’s express sales counter service.  

Support when you need it:

We have the products you need when you need them with unrivalled stock availability and reliability.  
Stock availability: We carry millions of pounds of inventory so you don’t have to! You can reduce your reliance on safety stock because our inventory offering means same day* or next working day delivery.  
Total reliability: Our distribution centre houses our vast Metalworking, Safety and MRO inventory. Our systems ensure that our orders and delivered on-time and error free.  
One order, one delivery charge: At MSC we aim to always ship your order in one delivery, if your order is split or backordered you won’t receive an additional delivery charge.  

International Shipping 

At MSC, we have UK and US based warehouses so we can ship to you wherever you are.  
To facilitate this, we have two websites under one domain. The one you register under will be the one you use on future visits. European customers will need to choose the United Kingdom domain, as the UK site will only ship to European countries. 
Customers in the United States and other International users need to choose the United States, as the US site will ship to everywhere except Europe. 
If you have accidentally registered under the wrong country, send an email to customerservices@mscdirect.co.uk and ask to have your registration transferred to the appropriate web site. 

European Customers

All prices shown on mscdirect.co.uk are excluding any VAT or duties - All products are sold on a DAP (Delivered At Place) basis which means that the customer will be responsible for the payment of any EU import VAT and EU destination duties that become due upon clearance into the EU. 
Please note that we are not registered for the EU's import one stop shop scheme (IOSS) regarding parcels under the value of €150.