Our Customer Service Promise To You
- We provide you with an easy-to-access service and give you a choice of ways to get in touch with us
- We value you as a customer
- We deliver what we say we will
- We back this by making sure we are easy to do business with, as the only industrial distributor to offer next-day delivery with a one-hour delivery slot. If you place your order by 6pm over the phone or 7pm online, we will send your items the same day.
If that’s not enough, we also:
- Offer a no-quibble returns policy on catalogue items, and we will collect them from you, for free
- Turn your quote around for non-catalogue items within 4 hours
- Respond to every written, email enquiry within 2 hours
- Offer a 20-minute pickup service. If you order online or phone our free-phone number 0800 66 33 55 and your items will be ready for collection in 20 minutes.