Returns process

How do I return my items?

In the unlikely event that you are not completely satisfied with your purchase, you can return it and we will happily issue a full refund. The items must be in an unused condition with their original packaging. If the packaging is damaged, we may refuse a return.

To begin your returns process, please contact our Customer Service Team using one of the methods below and we will arrange a free collection at a time that is convenient for you.


Returns Terms and Conditions

Please note that non-catalogue and specially ordered items cannot be returned.

Returns will not be accepted unless accompanied by a return authorisation number on your shipping label. Your returns authorisation number will be provided by customer services.

All returns must be in their original, undamaged manufacturer packaging with all original packing slips and documentation, and shipped back to MSC Industrial Supply, Wednesbury, WS10 7WP.

Claims for discrepancies in shipment must be made within 7 days of receipt of merchandise or they will not be accepted.

Materials returned after 30 days from the date of shipment will not be accepted.

Altered or etched items will not be accepted.

Computer Software: Unopened software may be returned for credit. Opened software will be replaced only if defective.

Repairs: Please call our Contact Centre at 0800 66 33 55 for the address and phone number of the authorised service centre nearest you.